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I've only been able to pay with crysta. It never takes my card directly.
square enix joins sony in creating another helldivers 2 incident, theres a parallels phenomenon to this (sudden country based player barring), i hope all these impacted players are able to mass chargeback as much as possible and force SE to fix this
I've always paid for crysta, and then bought what I wanted. Ever since I had to cancel my whole OG FFXIV account because they refused to stop taking payments from my card.
Seems like they’re trying to crack down on fake accounts. Makes sense when you think about it. The company can also get into trouble if they accept peoples money when the person who owns the money isn’t giving consent to the purchases….
It is WILD to me that a company based in Japan is literally making it ridiculous for SEA players to play the game.
Almost happy I play on Xbox now. Since We have to do the whole coin conversion thing, it seems as though this at least isn't an issue. Still you'd think a large title like this would have a better handle on payments.
Is this like a helldivers 2 scenario?
i have a recurring sub, and yesterday trying to buy a game item. I had to modify the cc addy cuz the address i had before the system said they didnt exist. My work around was that i had to call my bank and tell them to add the address i had in the account. So the system would say it existed because VISA said so.
The hardest content in the entire game, is buying it. I was not aware of the South East Asia situation, but even as a European, I had a fun one. I stopped playing after SB (burnout), when a month ago, I decided to resub, I was locked out of my old account. SE support was somewhat useful, turns out my OG account had been created via xbox (never played ff on xb, so probably a tomb raider or something). For some reason, that created a US account (even tough my xbox region is set to EU), but because my game is a FR version, it now won't allow to log in to the old account. And since you cannot change your account region …. I had to create a new character, not too much of a bother since I had not played in years, and with the new player exp being so streamlined, it only took me 3 weeks to level up my main to 70+
Tried to get my brother to play this game, we couldn't get his account working, neither could the support people we contacted. It's a fucking disgrace.
I tried to buy a game time card off the store but it asks for billing address it prefills it with your name address & phone number then it causes an error. I contacted them they suggested change browsers, clear caches turn off prefills I did all that still got the same problem. Ended buying it off Amazon.
Why can i buy the new expansion on playstation store but not my resub
Problem is worse because many who already preorder the game but cant renew thier subs… north america visa issue here
even I had to reactive my PayPal Account to preorder Dawntrail oO
The website even looks like it’s from 2001.
well the adress thing is probably because of the RMT people.
Also…… i didnt know everyone else has to bend an arm and a leg and sit through 4000 error messages till you can subscribe or order anything…. i thougth IM THE ONLY ONE WHOS AN IDIOT
oh and also my recommendation for them would be
– cancle the trial bs after 30 days
– overhaul shop
– add a limited Gil purchase (limited to idk….5 mil per week or something)
and aaaaaaaaaaaaaaaaaaaaaall the RMT thing issssssssssssssssssssssssssss gooooooneeeeeeeee all the issues gone.
PROBLEM IS!!!… one does not simply critisize a Japanese Company
What I'm hearing from this problem in my opinion. Square Enix tried something new but it backfired and they did truly know the damage and and your responses are borderline juvenile and childish. Keep trying to reach out to Square Enix but for crying out loud, be nice for once in your lives! Nothing will get done by flailing around like a entitiled brat with a temper tantrum.
Sometimes I forget how positively awful it is to give Square money cuz I've only ever had to do it twice. Once when I first installed the game and a second time when I reactivated my sub cuz I knew I wasn't gonna be around to play for three months. WHY does square make this shit so freaken difficult. I've set this shit on auto pay since then and never looked back. It's freaken complicated it's buggy as shit. It's the worst fucking thing about playing any online game for Square.
Square please.
Just let people play this damn game.
They're giving you money!
It's free real estate!!!!!
I cannot buy the expansion because the email at the store does not sync with the email at Square Enix. The email at the store is not valid and there is no way to change it therefore there is no way to buy the expansion since they send digital download info to the email the STORE (not the MEMBERS or MOG) has. The email at the store is the one you created (in some cases) more than a decade ago and can never ever ever be changed. edit for clarity: I login to the store with my correct (working) email. When I try to buy the expansion it says it will send it to my old email which has no association on my accounts except at the store where it cannot be changed. REMEMBER: I log into the store with my correct email not the one they insist on sending my digital download to. I cannot even create a "new" Square Enix Store account because it says it already exists even though they themselves refuse to use my correct email for purchase despite using it for logging in and other communications. Totally Crazy.
It took over a week to get a Square Enix account with considerable help from their customer support doing things manually from their end and way too much sensitive secure information exchanged. Things like their account creation or edit accepting an email address (and corresponding with me on it) that was apparently too long for other of their systems such as when setting password and needing an email to validate against. It wouldn't send the email because the address was too long according to their horrible software. This of-course caused the account to be completely unusable until they fixed it manually.
I play via steam and never had nor have I currently any issue with payments. I guess that's one of the big perks of playing via steam.
You could pay someone to buy dawntrail as a gift to your account
i'd be really interested in seeing SE's side – on its face it sounds like regulatory requirements but you'd think they'd have some type of solution but by virtue of how its been implemented i would think(hope) that this was something forced in due to regulatory requirements if they've been sitting on this change and testing as part of their change control its a pretty bad failure
I’m from Singapore south east Asia and yes our country is not listed in the country selection menu when we register so we had to put an American country and previously we still able to pay subscription but only lately we unable to do so using debit card. I am not sure if this was done deliberately to remove south east Asia and the countries which are not listening the subscriptions list players from playing the game.
When I emailed and called to USA customer service support of square enix, they said they can’t do anything about it and told me not to pay using iPhone instead through ps4. I mean instead of resolving the issue they divert to another channel.
Well square enix, if you don’t fix this, u not only will lose money for subscriptions but also loyal passionate players who love the game.
https://youtu.be/FoMLEfWKSOQ?si=YStBXchmQUVV1hxZ
Its affecting LATAM too.
so hows the mogstation ultimate prog going chat
And I still cant buy the expansion from steam because its still region locked in Philippines (because I first bought the game when I was in Canada)
So, even as a CAD player, post update I still don't know if I still have my DT pre-order. FFXIV is defs a swan, elegant above water but fucking furiously struggling underneath. Resubbing to WoW looks a lot better at this point in time, ngl.
JP web tech stuck in 2001, was an issue with FFXI, is an issue with XIV, will be an issue with everything else. Wouldn't be surprised if signing up for DQ10 is this convoluted as well.
First it is SONY making customers jumping through unnecessary hoops to play helldivers 2 and now SE is doing this. After the EU gave the go for mass surveilance of the internet on 30th of april this feels kinda sus.
I used my Amazon account topurchase monthly subscription plus my debit card didn't work here in Florida lol 😂😂😂
I'm glad I'm on Xbox all my FF14 stuff goes through Xbox purchases.